Frequently Asked Questions
Q: Are your estimates really free?
A: Yes! At Cox Electric, our estimates are free. However, they are limited to projects that only require information gathering or visual assessments.
In order to know why something is not working properly, we have to perform diagnostics and testing. If you have a minor repair, you may schedule an appointment for a service call, and we will gladly come to your home or business and assess your situation and perform the needed repairs.
If the assessment of your project reveals a more serious problem, we will gladly give you a free estimate for the repairs needed and work with you to complete your project and meet your needs. Our free estimates are limited to projects that only require information gathering or visual assessments. We are not able to offer free estimates on minor service work or repairs.
Q: Are your electricians available for same day service and emergency after hour calls?
A: Yes, our skilled electricians are available daily to assist you with your projects. If you have an emergency power outage or other issue that requires immediate attention, we can normally make the repair the same business day. Non emergency calls are scheduled on a first come first serve basis.
Our electricians are available 24 hours a day to help you in emergency situations. We have experience working with local cities and utility companies to make your repairs and get your power restored the same day in most cases. In Georgetown, we are minutes from you home or business.
Q: What are your normal rates?
A: Our standard rates are $245.00, which includes our service call diagnostic and the first hour of labor. We then charge $137.00 an hour prorated for any additional time needed.
Q: My plugs outside are not working. Do you know what the problem might be and what it might cost to fix it?
A: The problem is most likely a tripped GFCI outlet or breaker. A GFCI or ground fault circuit interrupter is designed for your safety and most likely tripped due to moisture, a faulty cord or wiring, or a faulty piece of equipment connected to an outlet. We suggest you unplug all the devices from your exterior plugs, locate the gfci outlet and attempt to reset it. If the gfci will not reset, you may schedule a service call with us, and we will gladly come to your home and examine your wiring system for additional problems.
Q: I have a Federal Pacific electrical panel. Should I be concerned?
A: YES. We recommend that all Federal Pacific panels be replaced where possible. At the very least we suggest that you have the panel examined by a qualified electrician.
Q: Do you provide electrical services in our area?
A: Our electricians serve Georgetown, Austin, and Round Rock (and neighboring towns) with all residential electrical needs as well as commercial contracting..
Q: Is Cox Electric a licensed and insured electrical contractor?
A: Yes, Cox Electric is licensed with the State of Texas. Our Electrical Contractor number is TECL#25322. We also carry commercial liability insurance through the Hartford insurance agency in excess of 1-million dollars. We are also locally licensed through area cities in order to obtain permits when necessary to complete your projects.
